For the first time ever in the Indian auto lubricant industry, Shell offers Lifetime Engine Warranty, as a challenge and testament to its Helix Ultra engine oil that is formulated with over 40 years of research and development in the field.
The Lifetime Engine Warranty has a limit of what’s considered the average lifespan of a car – 15 years or 1,00,000 km (whichever is reached first).
The Shell Helix Ultra Lifetime Engine Warranty is essentially not so much about the lubricant maker wishing to replace the parts that have worn out in customers’ engines. It is all about their confidence that Helix Ultra won’t let any of the 13 major component assemblies in a car engine to lose their durability.
This industry-first Shell Helix Ultra Lifetime Engine Warranty is also applicable for customers who have already purchased the oil.
This is explained technically that Shell is the only lubricant manufacturer in the world to use a revolutionary Gas-to-Liquid (GTL) technology, that uses natural gas instead of crude oil to extract and formulate the finished lubricants. This way, the quality and composition of the lubricant are sustained for much longer period than currently selling Group III oils, with least sludge formation, sustained film thickness, unwavering viscosity and prolonged drain period.
Similar 5 year warranty is offered for Shell Helix HX7 oil. Customers are not required to spend any money for enrolling in this lifetime warranty program, and the prices of said engine oils are not increased.
There are of course some asterisks (terms and conditions), but they are all basic requirements anybody would be able to easily meet. Like the purchase must be registered on Shell’s website within 60 days from the date of purchase, the car must be under 8 years old / have run less than 60,000 km in case of hatchbacks or small cars / have run less than 80,000 km in case of sedans or other big cars (which means one can switch from any other oil to ‘ Shell Helix Ultra with PurePlus Technology‘ and get his/her car’s engine into the warranty program), and the like.
Even if one buys a used car, he/she can start using the Shell oil to enrol in the warranty program. Warranty period will begin after 30 days or 1,000 km of activation / registration, whichever is later. Taxis, racing cars, LPG fitted cars, non-factory fitted CNG cars and vehicles with tampered engines are not eligible for this program. And, service record must be maintained strictly, oil change must be done as per the car manufacturer’s timetable / guidelines.
In case any problem in the engine occurs that has been caused due to poor lubrication, the customer can send an SMS or get in touch with Shellvia toll free phone number. Within 24 hours, the customer will be given the details of one of the 30,000 Shell authorised car service centres, where he/she will need to take the car to. Within 48 hours, it will be determined if the damage was indeed caused by the lubricant, and the customer will be notified about the replacement process if eligible. Shell will offer engine parts replacement upto the cost of Rs. 1 lakh., for any car.
Shell Helix Ultra Lifetime Engine Warranty – Launch Photos: